The Grievance Redressal Mechanism at Deoghar College of Health Education demonstrates our commitment to maintaining a transparent, fair, and harmonious campus environment. We encourage all members of our community to come forward with their concerns, knowing that they will be addressed in a prompt, respectful, and unbiased manner.

At Deoghar College of Health Education, we are committed to creating a supportive and transparent environment where students, faculty, and staff can express concerns and grievances in a fair and respectful manner. Our Grievance Redressal Mechanism is designed to provide a structured process to address and resolve any issues faced by members of our academic community, ensuring that all grievances are handled promptly and impartially.

1. Grievance Submission Process
Students, faculty, and staff can submit their grievances through multiple channels, ensuring accessibility and confidentiality. Grievances may relate to academic concerns, administrative matters, interpersonal issues, or any other aspect of campus life.

• Online Portal: The college provides an online grievance submission form, accessible through the official website. Students can submit their grievances anonymously or by providing their details for direct follow-up.
• Grievance Boxes: Physical grievance boxes are placed in key locations on campus, allowing individuals to submit their concerns in writing.
• Direct Reporting: Grievances can also be reported directly to the Grievance Redressal Committee or designated faculty members for immediate attention.

2. Grievance Redressal Committee
The college has a dedicated Grievance Redressal Committee comprising senior faculty members and administrative staff who are responsible for reviewing and addressing grievances. This committee operates with transparency, fairness, and confidentiality, ensuring that each case is treated with the utmost seriousness.

• The committee meets regularly to review grievances and initiate appropriate actions.
• For academic grievances, the committee may collaborate with relevant departments to resolve issues concerning examination results, attendance, or course conduct.
• For non-academic grievances, such as hostel, transportation, or facility-related concerns, the committee coordinates with the appropriate administrative units.

3. Timely Resolution
We believe in a swift and effective resolution process. Upon receipt of a grievance, the Grievance Redressal Committee ensures that it is acknowledged within 48 hours. The committee conducts a thorough investigation and strives to resolve the issue within 10 working days, depending on the complexity of the case. Regular updates on the status of the grievance are provided to the concerned parties, ensuring transparency throughout the process.

4. Appeal Process
In case a student or staff member is not satisfied with the resolution provided, an appeal can be made to a higher authority within the college. Appeals are reviewed by the Principal or a senior member of the administration, who ensures that a fair reevaluation is conducted.

5. Anti-Discrimination and Anti-Harassment Grievances
Deoghar College of Health Education upholds a zero-tolerance policy towards discrimination, harassment, and any form of misconduct. Students or staff facing such issues are encouraged to directly approach the Grievance Redressal Committee or the designated Anti-Harassment Cell. All cases are handled with utmost sensitivity and confidentiality, with strict actions taken to safeguard the rights and dignity of individuals.

6. Confidentiality and Fairness
The college ensures that all grievances are handled confidentially and without bias. Individuals raising grievances are assured that their concerns will not result in any form of retaliation or discrimination. The Grievance Redressal Committee adheres to a fair and just process, treating all parties involved with respect and dignity.

Grievance Submission Process
Students, faculty, and staff can submit their grievances through multiple channels, ensuring accessibility and confidentiality. Grievances may relate to academic concerns, administrative matters, interpersonal issues, or any other aspect of campus life.

• Online Submission: You can submit your grievance by visiting the Contact Us page on our official website. Simply fill out the grievance form, and our team will review it immediately.
• Email Submission: Alternatively, you can email your grievance directly to dpsgi@dpstrust.in for swift acknowledgment and resolution.

For more information or to submit your grievance, please visit the Contact Us page or email us at dpsgi@dpstrust.in.